Lifetime Guarantee — Shine That Never Fades
At The Gold Supply, we build every piece to last. Your jewelry isn’t just an accessory — it’s an investment in your look, your confidence, and your grind. That’s why every product you purchase from us is backed by our Lifetime Guarantee.
What the Lifetime Guarantee Covers
Our guarantee protects your item for life against manufacturer defects — meaning anything that was caused during the production of the piece. Examples include, but aren’t limited to:
- Broken clasps or links that fail due to construction
- Stones or diamonds that fall out due to improper setting
- Pendants or chains that arrive warped, uneven, or structurally weak
- Plating that peels or flakes due to application errors
If an issue is caused by how the piece was made, we’ll repair or replace it — free of charge.
What’s Not Covered
The guarantee does not apply to damage caused by everyday wear, misuse, or accidental harm. Examples include:
- Scratches, dents, bending, or breakage from impact
- Tarnishing or discoloration caused by sweat, water, chemicals, or perfumes
- Lost or stolen pieces
- Modifications made by third parties
If the damage came from regular use or accidental situations, it does not fall under manufacturer defect.
How to Submit a Guarantee Claim
We keep it simple:
- Email our support team with your order number and photos of the issue.
- Our quality team will review the item to confirm whether the issue qualifies as a manufacturer defect.
- If approved, we’ll repair or replace the piece at no cost to you.
Why We Stand Behind Our Work
Every piece from The Gold Supply is crafted to flex hard and last long. Our Lifetime Guarantee isn’t a marketing line — it’s a promise that we take quality seriously. If something isn’t right because of the way it was made, we make it right.